Frequently Asked Questions (FAQs)
When can I move in?
If there is a storage space available that meets your specific storage needs, you can move in by registering online or in our office. Our access hours are: Monday - Friday 9:00 a.m. - 6:00 p.m. and Saturdays 9:00 a.m. - 1:00 p.m
How much notice do I need to give to move out?
We ask that you give us 7 days notice.
Do I have to sign a long-term lease?
No. We rent on a month-to-month basis with billing due starting the day you move in.
How do I make a payment?
Your monthly payment will be automatically drawn from your credit card on the same day as your move in date. You can also log in to your account through our website to make a payment. Click here to create an account.
What forms of payment do you accept?
Amex, VISA, MasterCard, Discover.
How do I know how much space I will need?
You can always call us and we can help you or you can refer to our size guide to help you. Size Guide
Do I need to bring my own lock?
No. We have stainless steel, rust-proof locks fitted specifically for our units.
Are there items I am not allowed to store?
Yes. Liquids, explosives, flammable liquids, toxic materials, biological contaminants, and perishables. Please contact us if you have any questions regarding a specific item.
What are your daily hours of operation?
Keypad Entry 6 a.m. - 10 p.m. 365 Days a Year.
How do I rent a unit outside of your normal business hours?
You can do an on-line rental, however you must check-in with a staff member during regular business hours to activate your gate code before accessing your unit.
What do you mean by 'climate controlled' exactly?
We offer Heat, Air Conditioning and Dehumidification. Our humidity sensors are placed throughout the building and when the humidity goes above 55% our dehumidification kicks in to keep your valuables free of mold and mildew.
Do you have restroom facilities?
Yes. They are available to you via your access code to you unit even if the office is closed.